Terms & Conditions for Sat Nav Repair Centre
  1. Quotation
    The repair price quoted is only an estimate, based on the information that you have provided. It may be possible that the priceof repairing the unit is higher than the estimated price (ie, if the information submitted was inaccurate, or if other faults were found). On these occasions you will be contacted via email or phone with a new quotation.

  2. Minimum Charge
    All repairs carry a "minimum charge". This will cover engineer’s time and any parts used in an attempt to repair the unit. After inspection, the minimum charge will become due when:
    • The unit is Beyond Economical Repair -  i.e a replacement would be a cheaper option.
      We provide a new repair quotation and you refuse this quotation
    Please note  that return postage cost will be charged in addition to the minimum charge.
  3.  At our discretion we may waive the minimum charge.

  4. Return postage
    Please note that postage covers UK mainland only. We can send repairs worldwide - but prices vary per country. Please contact us for a price before sending in a repair.

  5. Repair warranty
    Our repairs carry a limited 3 month warranty except the following:
    • Liquid damage repair - 30 day warranty
    • Console main board repairs - 30 day warranty
    In the unlikely event your unit becomes faulty within the warranty period, please send the unit back to us with a copy of the receipt or Invoice No. with a covering letter stating current fault (we are not liable for your costs to return the unit to us). We will investigate and respond within 3 working days. If the problem is related to the initial repair, we will carry out a further repair free of charge and return at no cost. If the unit has further problems not related to original repair or parts not replaced in previous repair we will contact you and you can make the decision as to whether you wish to proceed with the repairs. We will attempt a re-repair on your unit TWICE after the initial repair. If after this, the unit is still faulty we will issue a refund (minus the minimum charge, postage fee). We will need to see the unit prior to issuing a refund.
    To clarify: If you send a unit to us under the repair warranty, the cost of the postage to send the unit to us will be covered by you, however we will return the unit to you free of charge if a problem is found. If the problem is not related to the original fault or no fault is found, return postage charges will apply.

  6. Unpaid repairs
    Units will be held by us for a maximum of 60 days after they are either repaired, deemed BER or requiring a requote. We will make reasonable attempts to contact you by phone and email to a minimum of 3 times. If you have not made payment within 60 days, the unit will be sold to recover our costs.

  7. Liquid Damage Repairs
    Liquid damage repairs can be very temperamental and are carried out on a “best endeavours” basis. On occasions however the original fault can reappear after the unit has been repaired. Sometimes  you may find that faults could get worse after a period of time.

  8. Accessories and Miscellaneous items
    Please do not send any accessories in with repairs unless we have specifically requested them. We cannot be held responsible for any loss or damage to accessories whilst in our possession. On occasions we may ask for certain accessories to be sent to us if after our initial diagnosis, for further testing as they may be related to the fault.

  9. Payments
    Payments will be requested by email once a repair has either been completed successfully or if the unit has been deemed BER or you refuse a requote. Cheque payments will be subject to a clearance delay of approximately 5 working days.
    We accept Visa, Mastercard, Switch, Maestro, Solo, Visa Delta & PayPal via our online payment system.

  10. Mistakes in bills, receipts or payments
    Whilst we endeavor to ensure accuracy at all times, occasionally mistakes do happen. We will correct any mistakes in bills, receipts or payments as soon as possible.

  11. Complaints
    We have many satisfied customers, and our complaint resolution system will help to ensure that we give good customer are satisfaction, even when things go wrong.
    If you have a complaint, please contact us either by email or by letter. Upon receipt of your complaint, we will investigateand endeavour to resolve it to your satisfaction. 
  12. We undertake to acknowledge complaints your complaints within 5 working days
  13. Advise you how long it will take to resolve the complaint
  14. We will endeavour to keep you informed throughout the process